Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

What we collect: Account details, identity verification, and transaction history.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Only our staff and necessary service partners (e.g., payment providers).
How long we keep it: For the life of your account and as required by Malaysian law.
Deletion: You can request data removal via our support channels.

Introduction and Scope

This Privacy Policy describes how 78win collects, uses, and protects the personal information of users based in Malaysia. By using our services, you agree to the practices described in this document.

This policy applies exclusively to our website and official app. It does not apply to third-party websites or services that you may visit via links on our platform; we encourage you to review the privacy policies of any external site you visit.

Personal Information We Collect

Account & Identity Data

We collect usernames, passwords, and contact details to create and maintain your secure account.

Verification Documents

Government-issued IDs or other proof of identity are collected to verify your age and prevent identity theft.

Payment Data

Transaction records and payment method details are processed to facilitate deposits and withdrawals.

Gaming & Activity

We track your game history and transaction patterns to detect unfair play and ensure a fair gaming environment.

Technical Data

IP addresses, browser types, and device identifiers are collected for security and site optimization.

Support Records

Communications with our support team are kept to resolve your queries and improve our service.

How We Collect Data

We gather information through three primary channels:

Directly from you: When you register, update your profile, or contact support.
Automatically: Through cookies and system logs as you navigate our platform.
Partner Providers: From our payment processors and identity verification services.

Why We Use Data

Your data is used for specific, legitimate purposes:

Account & Transactions

Managing your login, processing your deposits, and ensuring fast and accurate withdrawals.

Compliance & Security

Verifying your age (18+), preventing multi-accounting, and detecting fraudulent activities.

Personalization

Tailoring your experience and offering content relevant to your gaming preferences.

Legal & Marketing

Fulfilling regulatory obligations in Malaysia and sending promotions only if you have opted in.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

Service Providers: With partners handling payments, KYC verification, and technical infrastructure.
Legal Requirements: When required by law or authorized regulatory authorities in Malaysia.

How We Protect Data

We implement robust security measures to safeguard your information:

Encryption

Data is encrypted during transmission to prevent unauthorized interception.

Access Control

Internal access to sensitive data is strictly limited to authorized personnel only.

Payment Isolation

Payment data is handled via secure, isolated systems to minimize risk.

Cookies and Tracking

We use cookies to enhance your experience and ensure site security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you may have the following rights regarding your data:

Access & Correction

You can request a copy of your data or ask us to correct inaccurate information.

Deletion & Portability

You may request the deletion of your account or the transfer of your data to another service.

Consent & Marketing

You can withdraw consent for marketing communications at any time via your account settings.

Note: Please contact our support team via the channels available on this site to exercise these rights. Be aware that certain data must be retained after account closure to comply with gambling and anti-money laundering regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we only keep data for the period required by the applicable laws in Malaysia to satisfy legal, auditing, or regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who believe a minor has registered may report the account through our support channels.

Cross-Border Transfers

To provide a global-standard service, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the Support page or use the contact channels available on this website.